After dozens of Canadians complained to CBC Information about issues getting the brand new Canada Restoration Profit (CRB), the Canada Income Company is now recommending that some candidates reapply for the profit on Monday after 6 a.m. ET.
CBC Information first reported Friday on the frustration and despair of Canadians who had been sure they had been eligible for the CRB however had their functions rejected. The profit is meant to exchange the Canada emergency response profit (CERB) for individuals who are usually not eligible for employment insurance coverage.
Whereas Prime Minister Justin Trudeau promised that the applying course of can be “easy” and that nobody can be left behind within the transition away from the CERB, many complained they acquired an error message when submitting their software.
“I’ve by no means felt this hopeless,” Hajar Pittman advised CBC Information after her software was rejected.
The mom of two toddlers stated she was laid off from her job within the airline business and compelled to borrow cash from family and friends whereas she tried to kind out the confusion, which appeared to stem from her having acquired parental depart advantages within the final yr.
The CRA now says it might have an answer for pissed off Canadians like Pittman.
“Anybody who utilized for the CRB earlier than Oct. 16 and acquired [error] code 026 ought to attempt reapplying once more on Monday,” the company stated late Saturday in an announcement.
“Their software could also be authorized if our up to date data helps their declare. If the applicant reapplies and continues to get code 026, it is as a result of the person could also be eligible for EI or utilized for EI earlier this yr.”
The CRA suggests candidates seek the advice of the federal government’s EI eligibility standards, obtainable right here.
Shops sit empty in Toronto earlier this month through the COVID-19 pandemic. Practically 1 / 4 of one million Canadians utilized for the Canada Restoration Profit, meant to exchange the CERB, on the primary day functions opened. (Evan Mitsui/CBC)
Practically 600,000 Canadians have been authorized for the CRB, which was launched on Oct. 12, in accordance with the assertion.
Whereas CBC Information has requested what number of Canadians utilized unsuccessfully, the CRA has not offered a determine.
System offline till Monday morning
However the CRA warns that for the following few days, it might be tough to obtain assist by telephone.
“We acknowledge that many Canadians want to achieve us. In consequence, our wait instances are longer than normal. We anticipate to return to decrease wait instances by the top of subsequent week, and we ask for Canadians to be affected person till that point and solely name if it’s a time-sensitive difficulty.”
As well as, the CRA says a few of its companies, together with MyAccount and its automated telephone line, are offline over the course of this weekend and till Monday at 6 a.m. ET.
This is because of “scheduled routine upkeep,” the company stated.
Change in process
The CRA additionally notes that it has modified the way in which it shares data with Employment and Social Growth Canada (ESDC).
The 2 entities are speculated to share data to make sure Canadians are “not mistakenly making use of for each EI and the CRB,” the CRA says. Error Code 026 is particularly associated to this difficulty, the assertion stated.
On Thursday, the day CBC Information first requested in regards to the variety of individuals unable to obtain advantages, ESDC and the CRA “started a course of” to make sure shared data was up to date every day, the CRA stated.
“The CRA continues to maintain our shoppers, the people who’re counting on these advantages for help, high of thoughts. Our aim is to offer a easy, environment friendly service expertise for Canadians whereas additionally taking steps to make sure that advantages funds are going to those that are eligible to obtain them.”