Michelle Marina has been examined for COVID-19 3 times, however has solely acquired one set of outcomes — and he or she’s pissed off that she will be able to’t get the solutions she wants in a well timed style.
She bought examined at Humber River Hospital’s Church Avenue evaluation centre and has had to attend greater than two weeks for her outcomes. The 14-day self-isolation window got here and went and Marina nonetheless would not know if she has the novel coronavirus.
“I am simply curious to know what occurred to the outcomes,” an exasperated Marina informed CBC Toronto.
She is amongst round 120 individuals who bought examined on the Church Avenue evaluation centre and have needed to wait round two weeks to get solutions. She’s additionally only one amongst many Ontarians who’ve both needed to look ahead to outcomes, or have had bother getting examined, because the surging variety of instances within the province’s varied COVID-19 hotspots has led to main testing backlogs. That, in flip, has made contact tracing troublesome and in some instances not possible.
Ontario Well being says its “take a look at end result turnaround goal” for the provincial COVID-19 lab community is 80 per cent of checks inside two days. However that hasn’t been Marina’s expertise the final couple of instances she’s been screened.
In late September, Marina’s children weren’t feeling properly so she bought examined for the novel coronavirus together with them. All of them examined detrimental. However per week later, she developed a excessive fever, cough and congestion and went for one more take a look at at Toronto Western Hospital.
When she checked on-line for her outcomes she was knowledgeable her specimen had been “spilled in transit.”
College Well being Community spokesperson Gillian Howard says whereas specimens are capped on the evaluation centres, the centres themselves do not transport them. She says if a specimen arrives at a lab and the cap is not intact, it could be thought of spoiled and never examined.
Michelle Marina, pictured right here together with her husband and two kids, continues to be ready for the outcomes from a COVID-19 take a look at she bought greater than two weeks in the past. (Equipped/Michelle Marina)
After not receiving a end result from that take a look at, Marina went to the Humber River Hospital’s Church Avenue evaluation centre close to Jane and Freeway 401 on Oct. 2.
After two weeks of ready, she nonetheless hadn’t bought her outcomes. She discovered via a group Fb web page that a number of others who have been examined on the similar place have been additionally ready.
“It is irritating,” Marina stated.
“I assist my sister’s household out fairly a bit. My sister has handed away, so there are three younger kids,” she added.
“And I assist my mom. I have not been capable of see her as a result of I needed to be optimistic that I did not have it as a result of she’s 65.
“There isn’t any level in me getting examined once more. I am already exterior of the 14-day quarantine interval. Would it not be good to know if I had COVID? Sure.”
In an announcement supplied to CBC Toronto Friday afternoon, Humber River Hospital stated the delay in making outcomes out there on-line was as a consequence of a “routing problem.” The hospital stated the everyday turnaround time for outcomes is three-to-five days.
The hospital stated the problem was resolved Friday and all delayed outcomes have been on-line.
However as of Friday afternoon, Marina nonetheless did not know if she contracted the virus. Her outcomes had but to be posted on-line.
Household acquired outcomes from MPPs’ workplace
Robyn Moreno additionally wasn’t capable of get entry to outcomes after the hospital stated the problem was fastened.
Her two sons bought examined at Humber River Hospital’s Church Avenue evaluation centre on Oct. 1 and three. After a couple of week of ready and never getting solutions, she contacted her native MPP’s workplace.
On Friday morning, the workplace known as and informed her they acquired her son’s outcomes by way of fax; they each examined detrimental. However, as of Friday, she was nonetheless ready to see the outcomes herself on-line.
“It’s totally irritating,” she stated.
Robyn Moreno’s sons Michael, left, and Mikhail waited for almost two weeks for his or her COVID-19 take a look at outcomes and solely discovered they examined detrimental after their native MPP tracked down the knowledge. (Equipped/Robyn Moreno)
Her two sons have not been capable of attend faculty in-person, which has been particularly troublesome for her eldest son who’s within the dance program at Centennial Faculty.
“What’s the entire level of moving into for checks in case you do not even get the outcomes till after the quarantine time? There isn’t any level. It defeats the entire goal,” she stated.
Faisal Hassan, NDP MPP for York South-Weston, says he acquired greater than 25 complaints in per week about individuals ready for take a look at outcomes from the Church Avenue evaluation centre.
He says residents have been involved that and not using a end result, they could not return to work, go to highschool, or go to and supply important care to family members in long-term care properties.
“We now have been [identified] as a hotspot space and these delays are completely unacceptable,” he stated.
“It is forcing individuals to remain in isolation and so they’re unable to earn a dwelling.
He says the delay “dangers making group transmission even worse.”
In an e mail despatched Friday night to CBC Information, Ontario Well being says “it seems 128 outcomes have been delayed in being posted to the general public portal” between Sept. 28 and Oct. 7.
“All outcomes have been posted on the general public portal at the moment,” the e-mail reads.
In an earlier assertion, Ontario Well being stated it is persevering with to develop the provincial lab community’s capability to course of checks by including new lab capability, securing key provides, expertise and employees.